Policies

Check in/Health

Please arrive about 10 minutes early, we cannot guarantee full treatment time for late arrivals.  We require all clients to complete a health information form on their first visit.  Please be aware that some medical conditions may need a doctor’s approval.  Also if you are sick with anything that may be contagious, please do not book a massage until you are well again – we do not want to get other clients or the therapist sick too!  Please also advise us if you are sensitive to heat or allergic to any products which may be in our creams.

Age Factors

We do provide services to minors with a signed parental release & parental presence if under 16.  If you are elderly,  and will need assistance before or after the massage, please advise us in advance so the therapist can be prepared and we can provide extra transition time for the massage room.

Your Therapist

We will honor requests for male or female therapists, but we do not accept requests regarding the therapist’s physical appearance, age, ethnicity or other non-therapy related characteristics. Please let us know the type of massage you enjoy, ie-light or strong, so that we may match you with the best therapist for your needs and conditions. Gratuities are optional, but always appreciated, 15-20% is common. Your loyalty and your referrals are your greatest gifts.

Cancellation Policy

We will request a Credit Card Guarantee for all appointments.  Appointments that are not cancelled within the required cancellation notice, will be charged the full value of the treatment. Cancellation is required by 5pm on the day before the appointment for individual appointments,  24 Hour Cancellation Notice is Required for Groups.

Forms of Payment

Cash, Checks or major Credit Cards are accepted. Gift Certificates are good for the original value, and they do not expire, but additional charges may apply if the prices have changed. Gift Certificates are not refundable, but may be transferred.  Gratuity envelopes are proved for cash tips, or they may be added to the credit card or check.  Prices and treatment descriptions are subject to change.

Problems

We reserve the right to refuse service to anyone intoxicated, abusive, suggestive or inappropriate.  Full treatment charges will apply, even if the session is terminated.   Smoking or alcoholic beverages are not allowed in or around the facility.  Please silence your cell phones and speak quietly in the Massage Hallway.  If you have any problems with the massage, please ask for a manager and advise us immediately, so that we may resolve the situation in a timely manner.  Please give feedback during the massage if anything is uncomfortable or if the pressure needs to be adjusted.